Commerce Disclosure (Japan Specified Commercial Transactions Act)

MEMENTO, LLC

Takeshi Sakuma, Representative member

RMBld. 701, 31-1, Minami 2-jo Nishi 5-chome, Chuo-ku, Sapporo, Hokkaido 060-0062, Japan

+81-11-600-0825 / Weekdays 10:00–17:00 Japan time, excluding Japanese public holidays and the year-end/New Year period. We recommend email so that there is a written record.

info@app-rings.com / https://app-rings.com

Recurring fees per organization: Free $0; Starter $15/month or $150/year; Growth $39/month or $390/year; Pro $79/month or $790/year; Scale $149/month or $1,490/year. All amounts are USD. Annual billing is one upfront payment for a year, not 12 installments. Prices displayed for Japan include consumption tax. The Pricing page and order screen show the applicable plan.

The required plan uses the organization-wide average MRR over the preceding 90 days and current installations across selected apps. MRR includes unselected and paused apps. Plans are normally reviewed daily; wholly inactive organizations are reviewed after weekly basic information checks. Changed prices apply from the next invoice without proration. You may subscribe only to the required paid plan, which adjusts automatically according to your eligibility.

Both upgrades and downgrades are automatic and do not require you to select a plan again. Monthly subscriptions are charged at the rate determined for the next monthly renewal; annual subscriptions at the rate determined for the next annual renewal. A plan change within the same billing interval does not result in an additional charge or a refund of the difference for a period already paid for, subject to the refund exceptions in Section 6 of the Terms of Service.

Internet and communication charges, card issuer currency conversion and international transaction fees. Optional AI APIs, GA4, BigQuery and other external services may charge you separately. Checkout shows the final amount payable to us, including applicable tax outside Japan.

VAT, GST and similar taxes outside Japan depend on location, business or consumer status, the transaction and applicable law. Provide accurate billing details and, where needed for tax purposes, business details and tax identification numbers. Taxes for which you are legally responsible, such as under an applicable reverse-charge mechanism, remain subject to those rules. This does not transfer our own registration, collection or payment obligations to you. We are the seller; using Stripe to process payments does not make Stripe the seller.

Credit card through Stripe; available cards appear at checkout. Charges occur when the paid subscription process is completed, or on the first billing date shown at checkout if subscribing during the free period, and at the start of each subsequent billing period. Your card issuer determines the account debit date.

The first 14 days from initial organization registration are free; registering again does not restart them. Afterwards, Free requires organization-wide 90-day average MRR below $1,000 and at most 1,000 current installations across selected apps. A store using multiple apps counts once for each app. Exceeding the installation limit requires Starter or higher. Billing does not start without a paid subscription application.

Unless canceled, paid monthly subscriptions renew every month and annual subscriptions every year. There is no maximum number of renewals, and total payments depend on duration and the applicable plan. For example, 12 months of Starter at unchanged prices costs $180 with monthly billing or $150 with annual billing. There is no minimum number of renewals or cancellation penalty.

Free features become available after registration and necessary connection setup; paid features become available when the paid subscription is activated. Initial import and aggregation take time. Subscribing during the free period does not incur a charge before the first billing date shown at checkout.

After access begins, updates may pause or be delayed depending on selected apps, payment status and usage limits. Saved reports normally remain viewable while updates are paused. Manual sync is available once every 24 hours on Free and once an hour on paid plans and under other eligible arrangements; full-history refetch is available once every 30 days. Standard safety limits are 250,000 cumulative events per organization and 50,000 GA4 rows per property per day. Pausing analysis alone does not cancel a paid subscription. Sections 7-2 and 10 of the Terms of Service describe resumption and data retention.

To cancel, open the Stripe customer portal from Plan & billing and complete cancellation before the next renewal. Generally, the subscription ends at the end of the current free or paid period and subsequent renewal charges stop. Check the end date in the portal. If you cannot use it, contact info@app-rings.com before renewal. Organization disconnection in Settings is different from period-end cancellation: it starts access suspension, data deletion and subscription termination.

There are no physical goods to return. Japan’s Specified Commercial Transactions Act does not provide a cooling-off period for mail-order sales. This does not restrict cancellation, rescission or other rights available under applicable law.

Because this is a digital service, fees already paid are non-refundable if you cancel for your own reasons, do not use the Service or disconnect your organization. This includes prorated daily or monthly refunds. Exceptions include duplicate or incorrect charges, failure to provide the Service attributable to us, a failure to conform to the contract that we cannot remedy within a reasonable time, termination of the Service at our initiative, or any other case where applicable law requires a refund or other remedy. Depending on the circumstances, we will remedy the issue, reduce the fee, refund fees for any period in which the Service was not provided, or refund the incorrect charge. Contact us with your organization ID, payment date and details of the issue. Do not send card numbers or API keys.

If you contract as a consumer and applicable law gives you a right to withdraw, cancel or rescind, that right takes precedence over our period-end cancellation and refund restrictions. For EU and UK consumer distance contracts for services, a statutory right to withdraw without giving a reason generally lasts 14 days from conclusion of the contract where the relevant rules apply. The period may be extended if required information is missing. Applicable law determines which contracts are covered, when the period starts and any exceptions. This right is separate from our 14-day free period.

To withdraw, send a clear statement of your decision before the deadline to info@app-rings.com or the seller’s postal address on this page. No particular form or reason is required. Your name, account email and identification of the contract help us locate it. Other legally permitted methods remain available. Under the applicable EU or UK withdrawal rules, refunds are generally made within 14 days after we receive your notice, using the original payment method unless you expressly agree otherwise, without a refund fee.

Starting to use this ongoing service does not, by itself, waive a statutory withdrawal right. We charge for services provided during the withdrawal period only where you expressly requested early performance, the required information and other legal conditions were satisfied, and applicable law permits a proportionate charge. We do not automatically deduct usage charges if those conditions were not met.

For payment records and receipts, check the Stripe portal (open it from Plan & billing) or contact us.

For businesses in Japan: We are not registered as an issuer of qualified invoices under Japan’s invoice system and cannot issue such qualified invoices. Consult your tax adviser about input tax credits.

The Service is intended for business use by companies, sole proprietors and other operators developing and operating Shopify apps. Consumer status depends on actual use and applicable law, not simply a label or declaration.

You need internet access, a current major browser, a Google or GitHub account and a Shopify Partner account with the necessary API permissions. Optional GA4 and AI features require their respective external accounts and setup. Network/API restrictions and available data volumes affect use. Any specific sales period or limit is disclosed on the order screen.